Scientific research in HCI rarely informs the work of Design practitioners.
I have been investigating the intersections and communication breakdowns between Theory and Practice.
Read the work leading to my doctoral dissertation below:
Translational Resources. Honorable mention (top 5%) paper at DIS'17.
Behavior Change Design Sprints. Published at DIS'18.
Facing membership growth and increasing
demand on its services, small non-profits are required to creatively adapt
their work practices re-articulate their process. I conducted
observations and interviews in the West Seattle Tool Library to learn more about
how core team manages inventory,
labor and finances in the face of increasing demand.
Read the report for findings.
In this study we investigated how
social comparison feedbacks can motivate higher performance among gamers.
We tested two designs: a) comparing users to a target described
as a similarly experienced player, and b) adjusting the visual representation
of performance so player scores appear closer to the comparison target.
Both feedback techniques improved experienced gamers' performance.
Designing closeness. Published at CHI'16.
In the Groups team, I planned and conducted a study using a mixed-methods approach, including diary study, survey, and log analysis.
In the Growth & Solutions team, I investigated the ads creation platform; collecting and analyzing data through interviews and concept testing; and working cross-functionally with Designers to incorporate findings into the product cycle.
At Resultados Digitais we identified low engagement in the email campaign creator. I created an interview protocol to study how our customers planned, created, and launched email campaigns. I observed opportunities to increase trust in the use of our tool, which informed the design of a prototype for further testing.